BillyBets Privacy Policy for Account and Website Data

Effective Date: August 6, 2026

Last Updated: August 6, 2026

This Privacy Policy explains how we collect, use, disclose, retain and protect personal data when you visit BillyBets, create an account, contact support, use promotions, make payments, complete verification, play casino games or place sports bets. It also explains your privacy choices and the rights available under applicable law.

Scope of this policy

The policy applies to our website, mobile browser experience, home-screen shortcut, account area, cashier, promotions, customer support, marketing communications and safer-gambling functions. Third-party payment providers, verification services and linked websites can apply their own privacy notices to the data they control.

Personal data we collect

Account data can include your legal name, date of birth, residential address, country, email, telephone number, username, password records and communication preferences. Verification data can include identity documents, proof of address, payment ownership, transaction history, source of funds and the results of anti-fraud or age checks.

Payment and account records can include deposit and withdrawal amounts, currency, payment method, wallet address, transaction identifiers, bonus balance, game or bet history, account limits, pending requests and dispute records. We do not need to store every payment credential when a regulated payment provider processes the transaction directly.

Technical data can include IP address, device type, operating system, browser, language, timestamps, referring page, cookie identifiers, session activity, security logs and interaction data. Support records include emails, live-chat transcripts, complaints and documents supplied to resolve an account issue.

Why we use personal data

We process data to create and secure accounts, confirm age and identity, run the cashier, settle bets and games, administer bonuses, provide support, prevent fraud, investigate payment abuse and comply with legal obligations. We also use data to maintain site performance, diagnose faults, measure feature use, manage safer-gambling controls and respond to complaints.

Where applicable, our legal bases include performance of the account contract, compliance with legal obligations, legitimate interests in security and service operation, and consent for optional marketing or non-essential cookies. Withdrawing consent does not affect processing already completed under a valid basis.

Cookies and similar technologies

We use necessary cookies for login, account security, language, balance and session continuity. Preference cookies can remember display choices. Analytics and performance tools help us understand page use, errors and loading behaviour. Advertising or affiliate-tracking cookies can measure a referral or promotion where permitted.

You can control non-essential cookies through the available consent tool or browser settings. Blocking necessary cookies can affect login, cashier continuity or account security. Clearing cookies can remove saved preferences and may require a new sign-in.

Payments, verification and fraud prevention

We may share the minimum data required with banks, card networks, wallets, crypto infrastructure providers, verification vendors, fraud-prevention services and payment processors. These checks can compare account details with payment ownership, device information, transaction patterns and submitted documents.

Enhanced verification can be used when account activity, payment history, a withdrawal request or legal duties require additional review. That review can include source-of-funds information. Access remains limited to personnel and service providers with an operational need.

Safer gambling and account protection data

We record deposit limits, session controls, cooling-off periods, self-exclusion, support contact and other player-protection actions. We use those records to apply the requested control, prevent prohibited account use and avoid sending marketing that conflicts with an exclusion or opt-out.

When we share information

We can disclose data to hosting, cloud, security, analytics, support, communication, payment, verification and professional-service providers under contractual controls. We can also disclose information to regulators, law-enforcement bodies, courts or other authorities when required by law, to protect users, or to investigate fraud and prohibited activity.

We do not sell personal data as an ordinary account service. When privacy law gives a specific opt-out right for targeted advertising, sharing or sale terminology, you can submit that request through the privacy contact below.

International data transfers

Our suppliers and operational teams can process data in more than one country. Where a transfer leaves a jurisdiction with applicable privacy protections, we use recognised contractual safeguards, adequacy decisions or another lawful transfer mechanism when required.

Data retention

We retain information for as long as needed to operate the account, meet legal and regulatory duties, protect against fraud, resolve disputes and enforce our agreements. Retention periods vary by data category, account status, payment record, complaint, self-exclusion and legal requirement. When retention is no longer justified, we delete, anonymise or securely isolate the data.

Security measures

We use encryption in transit, access controls, authentication, monitoring, secure hosting, logging and administrative safeguards. Personnel access follows role requirements. No internet service can promise absolute security, so you must protect your password, device and registered email and report suspected account access immediately.

Your privacy rights

Depending on applicable law, you may request access, correction, deletion, restriction, objection or portability. You may withdraw consent, opt out of marketing and complain to a competent data-protection authority. Some requests can be limited where we must retain records for legal, security, payment, self-exclusion or dispute purposes.

We may verify identity before completing a privacy request. This prevents personal data from being sent to someone who cannot prove control of the account or registered contact.

Marketing choices

Use the unsubscribe link in eligible emails or contact support to change email, SMS or push preferences. Account-security, payment, verification and policy notices are service messages and may still be sent when marketing is disabled.

BillyBets is intended only for people who meet the legal gambling age in their jurisdiction. We can request age verification and take appropriate account action when information indicates underage use. Parents and guardians should use device controls to prevent minors from accessing gambling services.

Our site can link to payment providers, game studios, support organisations or other third parties. Their privacy practices are governed by their own notices. Review those notices before supplying data directly to another service.

Changes to this policy

We can update this policy when our services, suppliers, legal duties or data practices change. The Last Updated date shows the current publication date. Material changes can also be communicated through the site, account or registered contact where appropriate.

Privacy contact

Send privacy questions and rights requests to [email protected]. For account support, use 24/7 live chat or [email protected]. Include enough information to identify the request, but never send passwords or complete payment credentials by ordinary email.