Control Your Play with Limits, Breaks and Self-Exclusion

Last Updated: August 6, 2026

We treat gambling as paid entertainment with financial risk. No game, promotion, betting strategy or previous result can guarantee a profit. Set the amount and time you can afford before playing, stop when either limit is reached and never use money needed for housing, food, bills, debt or savings commitments.

Gambling is entertainment, not a source of income

Casino games and sports bets contain a house margin or bookmaker margin. A short winning period does not remove that mathematical cost. Previous losses do not make the next result more likely to win, and a larger stake does not recover control. Do not chase losses, borrow to gamble or treat bonus value as cash until every term has been completed.

Age and account eligibility

You must meet the legal gambling age where you live and use only your own account and payment methods. We can request identity and age documents. Parents and guardians should use device passwords, content controls and payment safeguards to prevent minors from reaching gambling services.

Set limits before the first wager

Choose a deposit budget based on disposable income, then divide it by the number of sessions you plan to play. Add a session time and a loss point. A limit works only when it is decided before the result; raising it during a losing session replaces a boundary with an impulse.

Where account tools are displayed, use deposit, loss, wager or session limits as instructed in the account. A lower limit should be treated as an immediate protection. Requests to raise a limit can carry a cooling period or further review. Contact support when you need help locating or applying a control.

Reality checks and session breaks

A reality check should show how long the session has lasted and encourage a deliberate decision to continue or stop. Take a physical break, check the actual account balance and compare it with the budget set before play. Do not count pending bonuses, unsettled bets or possible wins as available money.

Cooling-off and self-exclusion

A cooling-off period gives you time away from play without making an immediate long-term decision. Self-exclusion blocks account use for the selected or required period. To request account protection or self-exclusion, contact [email protected] from the registered email and state the action clearly.

Do not try to bypass an exclusion with another account, device or identity. Remove saved payment methods, turn off marketing, block gambling transactions through your bank where supported and use blocking software on every device you control.

Account closure and marketing preferences

You can ask support to close the account or change eligible marketing preferences. Marketing opt-out does not stop account-security, payment, verification or policy messages. If gambling is causing harm, request the protective account action rather than relying only on an advertising unsubscribe.

Signs that gambling may be causing harm

Warning signs include spending more than planned, hiding gambling, borrowing money, missing bills, playing longer to recover losses, losing sleep, neglecting work or relationships, and feeling anxious when unable to gamble. One sign is enough to pause and assess the situation; you do not need to wait for a financial crisis.

A private self-assessment

Ask yourself whether you often exceed your planned time or spend, increase stakes after a loss, think about gambling while doing other tasks, hide transactions, borrow money, cancel plans to play, or feel unable to stop. Also ask whether another person has expressed concern and whether gambling changes your sleep or mood.

Several “yes” answers indicate that a break and outside support are appropriate. Even one serious issue, such as borrowing for gambling or missing essential payments, justifies immediate action.

Common gambling myths

Myth: a losing streak must turn around. Each independent game round retains its own probability. A previous result does not create a debt that the game must repay.

Myth: increasing the stake recovers losses faster. It increases the amount at risk and can shorten the time before the budget is exhausted.

Myth: a bonus removes risk. Bonus funds carry wagering, expiry, game-contribution and maximum-bet conditions. They do not change the underlying odds.

Myth: skill controls every sports result. Research can inform a choice, but injuries, decisions, weather and random events still affect the outcome.

Support for friends and family

Speak at a calm time and focus on observed behaviour rather than blame. Do not lend money to fund gambling or cover repeated gambling debt without professional advice. Encourage account controls, banking blocks and specialist support. Protect shared finances and personal payment credentials.

Financial and device blocking tools

Ask your bank whether it can block gambling transactions or freeze selected payment routes. Gamban and BetBlocker can restrict gambling websites across supported devices. Device-level parental controls can help protect minors. Blocking tools work best when combined with self-exclusion and financial boundaries.

External support organisations

Independent help is available through Gambling Therapy and Gamblers Anonymous internationally. In Great Britain, GamCare and BeGambleAware provide information and support. In Canada and the United States, provincial services and the National Council on Problem Gambling can direct users to local help. Use the organisation appropriate to your location and call emergency services when there is an immediate risk of harm.

Our responsibility

We apply age and identity checks, account controls, self-exclusion records and marketing preferences as part of player protection. Support staff can direct account requests to the appropriate team. We may also review account behaviour when legal duties or signs of harm require attention.

Contact our support team

Use 24/7 live chat or email [email protected] from the registered address. State whether you need limits, a cooling-off period, account closure or self-exclusion. Do not include a password or full payment credential.