Rules Governing Your BillyBets Account, Balance and Gameplay

Effective Date: August 6, 2026

Last Updated: August 6, 2026

These Terms govern access to BillyBets, account registration, casino play, sports betting, bonuses, deposits, withdrawals, verification, safer-gambling tools and support. By creating or using an account, you agree to these Terms and to the rules displayed for the relevant game, bet, payment method or promotion.

Definitions and acceptance

“Account” means the personal BillyBets record created with your verified details. “Real-money funds” are deposited or withdrawable funds; “bonus funds” are promotional credits subject to separate conditions. “KYC” means identity and account verification. “Restricted activity” includes fraud, collusion, multi-accounting, payment abuse, false documents and attempts to manipulate games, bets or promotions.

If you do not accept these Terms, do not create or use an account. The current published Terms and the transaction records in our systems govern the account, subject to applicable law.

You must meet the legal gambling age and be legally permitted to use gambling services where you are located. You are responsible for understanding the laws that apply to you. We may request age, identity, residence and location checks before or after account activity.

Registration and account security

Register with accurate legal details, including name, date of birth, residential address, email and telephone number. We allow one account per person, household, address, phone number, email and IP environment. Keep the details current and protect your password and registered email.

You are responsible for activity completed through your credentials unless our investigation establishes unauthorized use. Notify support immediately when a password, device or email account may have been compromised.

Identity, payment and source-of-funds checks

We can request government-issued identification, proof of address, payment ownership, payment history, bank or wallet records and source-of-funds evidence. We may carry out enhanced checks when account activity, risk indicators, legal duties or a withdrawal request require them.

Requested documents must be complete, readable and supplied through the stated route within 30 days. We normally review a complete response within 10 days, although complex cases can require more evidence or time. Account and payment functions can remain subject to review while checks continue.

Deposits and account balance

Use only a payment method that you own or are legally authorised to use. The cashier displays the methods, currencies and limits attached to your account. Failed, reversed, disputed or charged-back deposits can trigger balance correction, investigation or account action.

Deposited funds must be wagered once before withdrawal. We can request evidence where payment activity does not match normal play or where a transaction creates fraud, money-laundering or account-security concerns.

Withdrawals and financial review

Submit a withdrawal through the cashier and use the original payment route where possible. You may keep up to three withdrawal requests pending. Our finance review can take up to 96 business hours and operates Monday to Friday from 06:00 to 17:00 GMT. Payment-provider settlement begins after the internal review.

Withdrawal limits can depend on account currency and VIP level. EUR Level 1 publishes EUR 500 per transaction, EUR 500 daily and EUR 7,000 monthly; Level 5 publishes EUR 1,700 per transaction, EUR 5,000 daily and EUR 75,000 monthly. Equivalent local schedules apply to supported currencies.

Bonuses and promotions

Every promotion has eligibility, activation, deposit, wagering, expiry, maximum-bet, game-contribution and withdrawal rules. The casino welcome offer provides a 100% match up to EUR 500 and 200 free spins from a qualifying EUR 20 deposit. Activate the cash and spin components separately before play.

The cash stage uses (deposit plus bonus) x35 wagering and free-spin winnings x40. The offer runs for 10 days; each daily set of 20 spins must be claimed within 24 hours. The maximum EUR bonus bet is EUR 100. Neteller and Skrill deposits do not qualify for this welcome promotion.

Only one promotion can remain active. Duplicate claims, coordinated activity, multi-accounting, rule circumvention or other bonus abuse can lead to cancellation of promotional value, balance adjustment or account restriction. A withdrawal can end an active promotion according to its displayed rules.

Games, contribution and completed rounds

Game rules, paytables and displayed results govern casino rounds. Ordinary slots, scratch cards and keno generally contribute 100% to bonus wagering; selected game shows 50%; live games, video poker and Plinko 10%; table and card games 0%. Jackpot slots, Slingo and bingo are excluded from bonus play.

Interrupted or disputed rounds are assessed from system records. If a game resumes, settles or returns the original stake according to its technical record, that record controls the balance correction subject to applicable law.

Sports bets and settlement

Check the selection, market, odds, stake and potential return before confirming a sports bet. Rules for postponements, abandonment, dead heats, cash-out, in-play delay and market settlement apply to the relevant event. Our transaction record shows whether the bet was accepted and how it was settled.

Obvious pricing errors, incorrect market data, duplicate settlement or technical faults can result in a void, recalculation or balance correction under the applicable betting rule.

Errors, malfunctions and incorrect balances

Technical faults, display errors, game malfunctions, payment duplication or incorrect odds do not create a right to retain an erroneous credit. We may void affected transactions, restore the correct balance and investigate related account activity. Do not continue using funds that you know were credited in error.

Prohibited conduct

You must not use false documents, another person’s payment method, multiple accounts, collusion, automated betting tools, scripts, payment abuse, chargeback abuse or a VPN or proxy to misrepresent prohibited account facts. You must not exploit a software, game, pricing or promotion error.

We can investigate linked accounts, devices, payments and patterns. Confirmed restricted activity can lead to suspended play, withheld review, corrected balances, closed accounts and reports to payment providers or authorities where required.

Suspension, closure and inactivity

We can restrict, suspend or close an account for security, verification, legal, payment, safer-gambling or prohibited-activity reasons. You can request closure through support. Self-exclusion is handled under the safer-gambling process and must not be bypassed by opening another account.

An account can be treated as inactive after 180 days without the required activity. A monthly EUR 5 administration charge can apply while a positive balance remains, subject to the published inactive-account rule and local currency equivalent.

Responsible gambling

Gambling is entertainment, not income. Set spending and time limits, never borrow to play and do not chase losses. Contact [email protected] for account controls, cooling-off support or self-exclusion. We may apply player-protection measures when account behaviour indicates harm or legal obligations require action.

Intellectual property and site use

BillyBets names, text, software, graphics, interfaces and other protected material may not be copied, sold, reverse engineered or used commercially without permission. Use the site only through intended functions and do not interfere with security, availability or other users.

Privacy and third-party services

Our Privacy Policy explains how personal data, cookies, verification records and payment information are handled. Payment providers, game studios and linked services can apply separate terms. Their systems remain responsible for their own processing and transfer stages.

Complaints and disputes

Start with 24/7 live chat or [email protected]. For a formal complaint, email [email protected] from the registered address, place COMPLAINT and the reason in the subject, and include username, legal name, dates, amounts and transaction references. We normally respond within 10 days after receiving the necessary information.

Liability, changes and severability

Gambling results are uncertain and winnings are not guaranteed. To the extent permitted by law, we are not responsible for losses caused by a user’s device, internet connection, disclosed credentials or a third-party transfer stage outside our control.

We can update these Terms for legal, regulatory, security, product or operational reasons. The Last Updated date identifies the current text. If one provision is unenforceable, the remaining provisions continue to apply.

Support contact

Use 24/7 live chat or [email protected] for account support. Send formal complaints to [email protected] and privacy requests to [email protected]. Never send a password or full payment credential by email.